1. Introduction
Quantilan ("we," "us," "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our trading bot service.
2. Information We Collect
2.1 Information You Provide
Telegram Account: Telegram user ID, username, chat ID, language preference.
Subscription Data: Selected plan, payment transaction IDs, license keys, subscription dates.
Support Communications: Messages sent to @quantilan_support, technical reports, feature requests.
2.2 Automatically Collected
Usage Data: Agent online/offline status, last connection timestamp, command usage statistics, anonymized error logs.
Technical Information: IP address, device type, software version, connected exchange.
2.3 What We DO NOT Collect
❌ Your exchange API keys
❌ Your exchange secret keys
❌ Your private keys
❌ Trading account balances
❌ Personal identification documents
❌ Bank account information
3. How We Use Your Information
Service Delivery: Providing access to the trading agent, managing subscriptions, generating license keys, monitoring agent status.
Communication: Sending trading notifications, responding to support, broadcasting updates.
Improvement: Analyzing usage patterns, fixing bugs, developing features, performance optimization.
Security: Detecting fraud, preventing abuse, protecting accounts, legal compliance.
4. Legal Basis for Processing
If you are in the EU/EEA, we process your data based on: Contract performance (to provide the service), Legitimate interests (to improve and secure our service), Consent (where you have explicitly consented).
5. Data Sharing
We DO NOT sell your data. We may share data with service providers (hosting, payment processors, analytics), for legal requirements, or in case of business transfers with confidentiality obligations.
6. Data Storage and Security
Storage: Secure servers, encrypted databases, regular audits, limited access.
Retention: Active subscriptions: duration + 12 months; Expired: 24 months; Usage logs: 90 days; Support messages: 24 months.
Security Measures: SSL/TLS encryption, database encryption at rest, regular updates, access logging, 2FA for admin access.
7. Your Rights
Depending on your location, you have the right to: Access, Correction, Deletion, Portability, Objection, Withdrawal of consent. To exercise these rights, contact: @quantilan_support
8. International Data Transfers
Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place.
9. Cookies and Tracking
Our website uses essential cookies (functionality), analytics cookies (Google Analytics), and preference cookies. You can disable cookies in your browser, but some features may not work.
10. Children's Privacy
Our service is not intended for users under 18 years old. We do not knowingly collect data from children.
11. Changes to This Policy
We may update this Privacy Policy. We will notify users via Telegram or email. Updated date will be reflected at top. Continued use constitutes acceptance.
12. Contact Us
For privacy questions or concerns: Telegram: @quantilan_support • Response time: Within 48 hours